On April 21, 2021, my family and I came to your location to get a coronavirus shot. First impression is everything, for you may not have another chance to prove yourself. I was extremely impressed with your staff. Talk about exemplary customer service, your staff was well organized, the facilities were immaculate. My mother is an elderly woman, they were nice and very compassionate. Due to her age and not having the ability to stand exceptionally long, they immediately took her inside to have a sit, my husband and I could come in to assist her. We need a wheelchair; they were able to find her one to sit in. The process was highly organized, from getting in line, completing the paperwork and receiving the shot, the process ran like a smooth-running machine.

I was apprehensive and nervous about taking the shot, your staff was very professional, caring and empathetic, they were able to put me at ease. In today’s world exemplary employees are a thing of the past, and customer service has hit rock bottom. The attitude of your employees is what make your facility successful. Kudos to your staff. Again, thank you for that exemplary customer service.

Sincerely,

Daryl and Irene B.